Listening rehearsal A

Look at photograph 1, panel A.

Look at photograph 2, panel B.

Look at photograph 3, panel C.

Look at photograph 4, panel D.

Look at photograph 5, panel E.

Look at photograph 6, panel F.

When will the courier collect these documents?

Where should I put the visitor badges?

Who is leading the equipment demonstration?

Could you send me the updated price list?

Would you prefer tea or coffee?

The conference room is already occupied.

How often are these air filters replaced?

Why was the appointment moved to Friday?

Have you checked the delivery address?

Can the report wait until tomorrow?

Which entrance should the visitors use?

Do we need to print all thirty copies?

Would you mind closing the door?

How long will the safety inspection take?

Is the maintenance office upstairs or downstairs?

I cannot find the signed contract.

Who can approve this refund while Ms Khan is away?

Should I call the customer or send an email?

How much does the replacement cable cost?

The projector is not showing the slides.

Will anyone be at reception before eight?

Why do I need to keep the original receipt?

Did the supplier confirm the new collection time?

May I borrow your charger for a few minutes?

Are we still meeting in Room Four?

Office administrator: Good morning. Our second-floor printer is leaving dark lines down every page. We cleaned it as the manual suggests, but the lines are still there. Could someone inspect it today? Service coordinator: The morning appointments are full. I can send an engineer between two and three this afternoon. Will someone be available to provide access? Office administrator: Yes. Please ask the engineer to sign in at reception. We have moved urgent print jobs to the ground-floor machine, so the faulty printer can remain unused. Service coordinator: That is helpful. Please have the machine’s service record ready as well.

Customer: I am calling about order M-418. We ordered twenty blue folders, but the box contains green ones. The quantity is correct, and the invoice says blue. Supplier: I am sorry about that. Blue folders are in stock. We can send the correct items tomorrow and have the driver collect the green ones at the same time. Customer: That will work. Do you need me to complete a return form? Supplier: No. I will email a return label. Please put that on the original box and leave the folders inside. There will be no extra delivery charge.

Team leader: I planned our project review for ten on Wednesday, but the client has asked to speak to me at that time. Could we meet at eleven instead? Analyst: Eleven is difficult for me. The finance briefing runs until eleven thirty. I could join at noon. Designer: Noon works for me, and the small conference room is free then. Shall I reserve it? Team leader: Please do. We will meet at noon on Wednesday. I will update the calendar invitation. Could both of you send your progress notes beforehand so we can keep the review to half an hour?

Guest: Hello. I have a reservation for tonight under the name Fernando. My train reaches town at nine thirty in the morning. Would it be possible to get into the room then? Receptionist: Our usual check-in time is two. I cannot promise an earlier room until housekeeping tells us what is available. However, you can leave your luggage with us when you arrive. Guest: That would help. I have a business meeting nearby at eleven. Could you telephone me if the room is ready before two? Receptionist: Certainly. I will add that request to your booking. Please give us a contact number when you drop off your bags.

Purchasing assistant: I need to choose a delivery service for these signed forms. They must reach the branch by tomorrow, Thursday afternoon. Same-day delivery seems unnecessary. Office manager: Then use the service that arrives the next working day. The branch will be open until five tomorrow. Please also make sure we receive a tracking number. Purchasing assistant: The options on this chart all include tracking. I will select the next-working-day service and keep the receipt with the project records. Office manager: Good. Standard delivery would be cheaper, but it would miss the deadline.

Participant: I booked the spreadsheet workshop for Monday, but a work trip now prevents me from attending. Is there a later session with space available? Training coordinator: The next session is on Thursday, from nine to twelve. There are two places left. I can move your booking without a fee if you confirm by four today. Participant: Thursday is suitable. Please move my booking. Will the materials from the first session still be useful? Training coordinator: Yes, the content is the same. You can keep the materials already emailed to you. I will send a revised booking confirmation shortly.

Warehouse supervisor: The new gloves have arrived. Before we distribute them, could you check that the sizes match the staff list? We received a single carton with several smaller packets inside. Stores assistant: Of course. Should I put them straight into the staff lockers after I count them? Warehouse supervisor: Not yet. Please leave them on the inspection table. The safety officer wants to check one pair of each size before anyone starts using them. Stores assistant: Understood. I will compare the packets with the list, note any shortage and leave everything ready for inspection this afternoon.

Shop owner: The new display shelves look good, but the boxes are blocking the rear door. We need that route clear before customers arrive at ten. Installer: The shelves are finished. Those boxes contain the tools and spare brackets. I can move them into our van now, but I still need your signature on the completion form. Shop owner: I will sign after you clear the route and show me how the adjustable shelves lock into place. Installer: Certainly. The demonstration will only take a few minutes. I will also leave the instruction leaflet behind the counter.

Researcher: I reserved a library discussion room for three this afternoon, but my colleague needs to join by video. Does the room have a screen? Librarian: The room you booked does not, but Room Eight has a screen and is free from three thirty. I can change your booking if that start time is suitable. Researcher: Three thirty is fine. We need the room for one hour. Could you make the change? Librarian: Certainly. I will cancel the original reservation and book Room Eight from three thirty to four thirty. Please collect the connection adapter at the help desk before your meeting.

Sales manager: Have we sent the revised quotation to Central Hotels? They need it before their budget meeting at two. Sales assistant: The prices are ready, but I am waiting for the service department to confirm the installation date. I do not want to promise a date we cannot meet. Sales manager: I agree. Telephone the service coordinator now. If she cannot confirm by noon, send the quotation with the installation date clearly marked as provisional. Sales assistant: I will do that. I will also keep a note of the call in the customer record so everyone can see what has been agreed.

Office manager: The plants near our entrance are looking dry. I thought the maintenance visit included watering. Gardening coordinator: It does, but your regular gardener reported that the outside tap was locked during the last visit. He trimmed the shrubs but could not use the hose. Office manager: That explains it. We had a plumbing repair that morning. The tap is available again now. Could you arrange an extra visit? Gardening coordinator: Yes. A colleague can come tomorrow morning. Please leave the access key with reception, and I will ask the gardener to report any access problem before leaving.

Marketing lead: For Friday’s demonstration, I would like to show the portable model first. It is the smallest, so customers will understand the basic controls before we move to the larger machines. Product specialist: That makes sense. The portable model is already in the demonstration room, but the large model is still in the warehouse. Can we get it brought over on Thursday? Events assistant: I can arrange that. The warehouse team has asked us to confirm which entrance is wide enough for the transport trolley. Marketing lead: Use the side loading entrance. I will send you the floor plan. Please have the machine in position by Thursday afternoon so we can test everything before Friday.

Employee: My usual train has been cancelled, and I need to reach Riverside before ten for the client visit. The direct service on the board arrives too late. Station assistant: The service via Hill Junction should get you there in time. It leaves from Platform Three. You will need to change trains once, but the connection is included in the journey shown on the board. Employee: Thank you. Is this ticket valid on that route? Station assistant: Yes, because of the cancellation. Please keep the ticket for both parts of the journey. I will mark the alternative route on this printed timetable for you.

Hello, Ms Perera. This is Nalin from the Lakeside Service Centre, calling about the laptop you left with us yesterday. Our technician has completed the inspection. The charging socket needs replacing, but your files are safe and the battery is working normally. The replacement part is available, and the total repair charge would be twelve thousand rupees. Please call us before three this afternoon to approve the repair. If we receive approval by then, the laptop should be ready for collection tomorrow after eleven. We will not begin the repair without your agreement. Our contact number is printed on the receipt we gave you.

Good morning, everyone, and welcome to Northbank Training Centre. If you are attending today’s customer-service workshop, please collect your name badge from the registration table beside the main stairs. Your first session begins at nine thirty in the Maple Room, on the first floor. The lift is available behind reception. There has been a change to the lunch arrangements: lunch will now be served in the ground-floor café rather than the garden, because rain is expected. The afternoon sessions and finishing time are unchanged. If you have not yet told us about a dietary requirement, please speak to a member of the reception team before the first session starts.

Before we start today’s shift, I would like to explain the new order-checking procedure. From this morning, every packed order must be checked by someone other than the person who packed it. The checker should compare the product codes and quantities with the order sheet, then add their initials before the box is sealed. We are introducing this step because several customers recently received the wrong item, even though the quantities were correct. At first, the additional check may take a little longer. We will review the process after two weeks and look for ways to improve it. Please ask your supervisor if an order sheet is unclear; do not guess which item the customer wants.

You are now entering the museum’s transport gallery. The exhibition follows the development of public transport in the region, beginning with the horse-drawn vehicles on your left. The large bus in the centre operated on local routes for more than thirty years before it was restored by volunteers. Please do not climb into it; the floor is fragile. A short film about its restoration starts every twenty minutes in the small viewing area at the far end of the gallery. Children are welcome to use the model-building table beside that area, but an adult must remain with them. Photographs are permitted throughout this gallery, provided that flash is switched off.

This message is for employees working in Building B. A fault has been found in the main water supply, and the supply will be turned off at one o’clock this afternoon while repairs are carried out. The work is expected to last about two hours. During that time, please use the washrooms in Building A, which can be reached through the covered walkway. Drinking-water dispensers will remain available because they use sealed bottles. The café will offer packaged food and cold drinks only during the repair. We will send an email when the supply is restored. Please do not use the taps again until that confirmation has been issued.

Thank you for choosing Greenway Delivery. We are inviting business customers to take part in a short survey about the tracking information they receive. The survey takes about five minutes and can be completed using the link in today’s email. Please answer based on your most recent delivery, rather than on an order that has not yet arrived. Your responses will help us decide which updates are most useful and when customers prefer to receive them. The survey will remain open until Friday at six in the evening. Taking part is optional, and it will not affect your delivery charges. If you wish to report an urgent problem with an order, please contact our support team directly instead of using the survey.

Hello, this is Asha from the Community Business Forum. I am calling with a change to the programme for Thursday evening. Our opening speaker, Mr Fernando, has been delayed by a work commitment, so the networking session will take place first, from six to six thirty. The main presentation will then begin at six thirty, and the question-and-answer session will follow at seven fifteen. The venue is still the Riverside Hall, and your existing ticket is valid. Please arrive by five fifty if you would like your business details included on the welcome screen. You can send the details by replying to the email confirmation; a company name and one contact address are enough.

Last month, we tested reusable delivery crates on two of our local routes. The aim was to reduce the cardboard packaging used for regular customers. On the trial routes, customers returned the empty crates with the next delivery. The results were encouraging: packaging waste fell, and most customers found the returns convenient. However, a few crates came back without their lids. Before extending the trial, we will attach each lid to its crate with a flexible strap and put a clear return label on the side. The next stage will include three more routes and will run for six weeks. Drivers will record returned crates each day so that we can see whether the changes reduce losses.

You have reached the information line for the Hillview Skills Centre. The reception desk is open from eight thirty to five on weekdays. If you are calling about a course booking, please have your booking reference ready. Courses shown as full on our website may have places on a waiting list, but joining the list does not guarantee a place. If a space becomes available, we will contact the first eligible person on the list and allow one working day for a reply before contacting the next person. For changes to an existing booking, email the registration team using the address on your confirmation. Please do not leave payment-card details in a voicemail message.

From next Monday, Riverside Library will offer a collection service for members who reserve books online. When your books are ready, you will receive an email with a collection code. You can use that code at the lockers beside the main entrance, even after the borrowing counter has closed. Books will remain in a locker for three days. If they are not collected within that period, the reservation will be cancelled and the books returned to the shelves. The locker service is free, but normal borrowing limits and overdue charges still apply. At present, the lockers are for books only; equipment such as tablets must still be collected from a staff member during opening hours. Please contact the help desk if you need assistance using your code.