Can you and could you introduce a request; could is often a softer choice. Explain the object or action precisely. A reason can help when the request is unusual, but a simple everyday request does not need a long apology. Thank the person after the response.
State the action or information you need clearly and politely. A service conversation is easier when the listener knows the topic, relevant details and desired next step. Check names, times and quantities before finishing. If you do not understand, ask for one specific part again. Practise both roles so the learner experiences how wording helps or confuses the other person. Classroom examples should use imaginary details rather than real account numbers or private records.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Selected video practice
EWS-selected original lessons support this skill. Their creators are credited; the recordings do not cover the whole unit.
Ask separately about the service, cost and conditions.
Distinguish a total price from a deposit or a price per person.
Repeat an essential detail in your own words to confirm understanding.
See it. Say it. Understand it.
Easy / Start here
Is that the total cost or the price for one session?
Moderate / Add a little
Does the fee include the materials?
More detail for teachers and confident learners
Ask separately about the service, cost and conditions. Distinguish a total price from a deposit or a price per person. Repeat an essential detail in your own words to confirm understanding. Never infer that a preliminary estimate is a final agreement if the speaker has not confirmed it.
State the action or information you need clearly and politely. A service conversation is easier when the listener knows the topic, relevant details and desired next step. Check names, times and quantities before finishing. If you do not understand, ask for one specific part again. Practise both roles so the learner experiences how wording helps or confuses the other person. Classroom examples should use imaginary details rather than real account numbers or private records.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
Describe what happened, when it happened and what solution you are requesting.
A calm factual description is easier to act on than a long complaint with no clear request.
Use past forms for the event and present forms for the current problem.
See it. Say it. Understand it.
Easy / Start here
I ordered a blue folder yesterday, but I received a red one.
Moderate / Add a little
Could you arrange an exchange, please?
More detail for teachers and confident learners
Describe what happened, when it happened and what solution you are requesting. A calm factual description is easier to act on than a long complaint with no clear request. Use past forms for the event and present forms for the current problem. Ask what the next step will be.
State the action or information you need clearly and politely. A service conversation is easier when the listener knows the topic, relevant details and desired next step. Check names, times and quantities before finishing. If you do not understand, ask for one specific part again. Practise both roles so the learner experiences how wording helps or confuses the other person. Classroom examples should use imaginary details rather than real account numbers or private records.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Selected video practice
EWS-selected original lessons support this skill. Their creators are credited; the recordings do not cover the whole unit.
The paid worksheet brings together all the lessons in this unit. A separate answer or model guide is included. Page count depends on the skills and activities.
All offered question papers are free. Choose an available paper first; a separate EWS answer/model guide may carry charges. Official free keys and specifically released free guides stay free.
Teachers can use our website to teach, plan and prepare their own lessons, and find practice worksheets and term-test papers. Children and adults can study independently, complete activities and build confidence for examinations. Parents can guide practice at home.
Download the clearly labelled free worksheets and papers. Released free sample worksheet answers stay free. Extra worksheets and separate paper guides may carry charges when listed; confirm coverage, availability, charges and delivery before payment.