State what is complete, what remains and whether the deadline is on track.
Highlight a risk that changes the plan.
Use dates and observable milestones instead of vague progress labels.
See it. Say it. Understand it.
Easy / Start here
The registration list is complete; certificates are still being checked.
Moderate / Add a little
We remain on schedule if the names are approved by Tuesday.
More detail for teachers and confident learners
State what is complete, what remains and whether the deadline is on track. Highlight a risk that changes the plan. Use dates and observable milestones instead of vague progress labels. End with the required support or next action so the listener can respond usefully.
An update should make the current position and its consequence understandable. Begin with the result or status the listener needs, then give supporting detail. Describe numbers accurately and distinguish a percentage from a percentage-point change. Explain problems without hiding uncertainty. A useful escalation includes the impact, action already taken and decision or support needed. The aim is a clear business message, not a stream of technical details with no practical implication.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
Identify the measure, time period and direction of change before offering a cause.
Use figures that match the data and avoid claiming an explanation from correlation alone.
Describe an exception if it changes the overall message.
See it. Say it. Understand it.
Easy / Start here
Attendance rose from 40 to 50 participants between the two sessions.
Moderate / Add a little
The increase coincided with reminders, but this alone does not prove causation.
More detail for teachers and confident learners
Identify the measure, time period and direction of change before offering a cause. Use figures that match the data and avoid claiming an explanation from correlation alone. Describe an exception if it changes the overall message. A listener should understand both the pattern and the limit of your interpretation.
An update should make the current position and its consequence understandable. Begin with the result or status the listener needs, then give supporting detail. Describe numbers accurately and distinguish a percentage from a percentage-point change. Explain problems without hiding uncertainty. A useful escalation includes the impact, action already taken and decision or support needed. The aim is a clear business message, not a stream of technical details with no practical implication.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
Explain the issue, likely effect and steps already attempted.
State the decision or help you need, and present feasible options with trade-offs.
Escalation is more useful when it enables action rather than simply transfers anxiety.
See it. Say it. Understand it.
Easy / Start here
The supplier cannot deliver by Friday, which may delay printing.
Moderate / Add a little
We can print locally at a higher cost or move distribution to Monday.
More detail for teachers and confident learners
Explain the issue, likely effect and steps already attempted. State the decision or help you need, and present feasible options with trade-offs. Escalation is more useful when it enables action rather than simply transfers anxiety. Label uncertain estimates and confirm what can still be completed.
An update should make the current position and its consequence understandable. Begin with the result or status the listener needs, then give supporting detail. Describe numbers accurately and distinguish a percentage from a percentage-point change. Explain problems without hiding uncertainty. A useful escalation includes the impact, action already taken and decision or support needed. The aim is a clear business message, not a stream of technical details with no practical implication.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
The paid worksheet brings together all the lessons in this unit. A separate answer or model guide is included. Page count depends on the skills and activities.
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