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Study block 1 · U2

Email structure and suitable tone

By the end of this unit
  • Use a subject line and useful opening in an appropriate real situation.
  • Use organising detail and next steps in an appropriate real situation.
  • Use tone, directness and polite disagreement in an appropriate real situation.

Paid worksheets are supplied privately. EWS Academy confirms coverage, availability, charges and delivery before payment.

ගෙවීමට පෙර වැඩපත්‍රයේ අන්තර්ගතය, ගාස්තු සහ ලබාදෙන දිනය WhatsApp මඟින් තහවුරු කරගන්න.

පාඩම් සටහන් මුද්‍රණය කරගන්න.
01SMALL STEPS · BIG SMILES

A subject line and useful opening

Learn it simply

  • A subject line should identify the topic and, where useful, the action or date.
  • The opening then explains why you are writing.
  • Avoid repeating a vague subject in a long first paragraph.

See it. Say it. Understand it.

Easy / Start here

Subject: Attendance confirmation for Friday training

Moderate / Add a little

Please confirm your team's attendance by Wednesday.

More detail for teachers and confident learners

A subject line should identify the topic and, where useful, the action or date. The opening then explains why you are writing. Avoid repeating a vague subject in a long first paragraph. The reader should understand the purpose before reaching the detailed background.

An effective workplace email makes the purpose visible quickly. Use a descriptive subject, an opening that states the need, and short paragraphs grouping related details. Put actions and deadlines where the reader can find them. Match the tone to the relationship without becoming vague or overly familiar. Before sending, check recipients, attachments and the exact version referenced. Classroom drafting should use fictional recipients and should not be treated as permission to send a real message.

වැඩි විස්තර අවශ්‍ය විට පමණක් මෙම කොටස කියවන්න.

Optional extra unit worksheet

Practise the whole unit and receive a separate answer or model guide.

ඒකකය පුහුණු වීමට වැඩපත්‍ර සහ වෙනම පිළිතුරු හෝ ආදර්ශ පිළිතුරු මාර්ගෝපදේශයක් ලබාගත හැකිය.

Request unit worksheet + answersEWS-LC-OFFICE-ENGLISH-U2
02SMALL STEPS · BIG SMILES

Organising detail and next steps

Learn it simply

  • Group background separately from required action.
  • Use short paragraphs or a brief list when the items are parallel.
  • State who should do what by when.

See it. Say it. Understand it.

Easy / Start here

Please review sections 2 and 3 and send comments by Tuesday.

Moderate / Add a little

After receiving your feedback, I will circulate the final timetable.

More detail for teachers and confident learners

Group background separately from required action. Use short paragraphs or a brief list when the items are parallel. State who should do what by when. Finish with the next step rather than a vague ending. Check that attachments mentioned are actually included and correctly named.

An effective workplace email makes the purpose visible quickly. Use a descriptive subject, an opening that states the need, and short paragraphs grouping related details. Put actions and deadlines where the reader can find them. Match the tone to the relationship without becoming vague or overly familiar. Before sending, check recipients, attachments and the exact version referenced. Classroom drafting should use fictional recipients and should not be treated as permission to send a real message.

වැඩි විස්තර අවශ්‍ය විට පමණක් මෙම කොටස කියවන්න.

Optional extra unit worksheet

Practise the whole unit and receive a separate answer or model guide.

ඒකකය පුහුණු වීමට වැඩපත්‍ර සහ වෙනම පිළිතුරු හෝ ආදර්ශ පිළිතුරු මාර්ගෝපදේශයක් ලබාගත හැකිය.

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03SMALL STEPS · BIG SMILES

Tone, directness and polite disagreement

Learn it simply

  • A professional tone can be firm without blaming.
  • Describe the issue, its effect and the required change.
  • Use neutral factual wording.

See it. Say it. Understand it.

Easy / Start here

The current date conflicts with our training schedule. Could we use the following week?

Moderate / Add a little

The attachment appears to be the earlier version.

More detail for teachers and confident learners

A professional tone can be firm without blaming. Describe the issue, its effect and the required change. Use neutral factual wording. If disagreeing, explain the reason and offer a practical alternative. Excessive apologies can obscure the request, while accusations can make cooperation harder.

An effective workplace email makes the purpose visible quickly. Use a descriptive subject, an opening that states the need, and short paragraphs grouping related details. Put actions and deadlines where the reader can find them. Match the tone to the relationship without becoming vague or overly familiar. Before sending, check recipients, attachments and the exact version referenced. Classroom drafting should use fictional recipients and should not be treated as permission to send a real message.

වැඩි විස්තර අවශ්‍ය විට පමණක් මෙම කොටස කියවන්න.

Learn further with a short video

Related practice from English with a Smile. These short videos support the named skill; they do not cover the whole unit.

මෙම කෙටි වීඩියෝවලින් සඳහන් කුසලතාව පුහුණු වන්න; ඒවායෙන් මුළු ඒකකයම ආවරණය නොවේ.

අදාළ කුසලතාව තවදුරටත් පුහුණු වීමට මෙම කෙටි වීඩියෝව බලන්න.

Optional extra unit worksheet

Practise the whole unit and receive a separate answer or model guide.

ඒකකය පුහුණු වීමට වැඩපත්‍ර සහ වෙනම පිළිතුරු හෝ ආදර්ශ පිළිතුරු මාර්ගෝපදේශයක් ලබාගත හැකිය.

Request unit worksheet + answersEWS-LC-OFFICE-ENGLISH-U2

Learn further with a short video

Related practice from English with a Smile. These short videos support the named skill; they do not cover the whole unit.

මෙම කෙටි වීඩියෝවලින් සඳහන් කුසලතාව පුහුණු වන්න; ඒවායෙන් මුළු ඒකකයම ආවරණය නොවේ.

අදාළ කුසලතාව තවදුරටත් පුහුණු වීමට මෙම කෙටි වීඩියෝව බලන්න.

Unit complete. Put it into practice.

The paid worksheet brings together all the lessons in this unit. A separate answer or model guide is included. Page count depends on the skills and activities.

මෙම ඒකකයේ සියලු පාඩම් ආවරණය කරන වැඩපත්‍රය සහ වෙනම පිළිතුරු සඳහා WhatsApp මඟින් විමසන්න.

Optional extra unit worksheet

Practise the whole unit and receive a separate answer or model guide.

ඒකකය පුහුණු වීමට වැඩපත්‍ර සහ වෙනම පිළිතුරු හෝ ආදර්ශ පිළිතුරු මාර්ගෝපදේශයක් ලබාගත හැකිය.

Request unit worksheet + answersEWS-LC-OFFICE-ENGLISH-U2

After Study block 1: paper practice

All offered question papers are free. Choose an available paper first; a separate EWS answer/model guide may carry charges. Official free keys and specifically released free guides stay free.

ප්‍රශ්න පත්‍ර නොමිලේ. වෙනම EWS පිළිතුරු මාර්ගෝපදේශයක ගාස්තුව හා ලබාගත හැකිද යන්න තහවුරු කරන්න; දැනට නොමිලේ දෙන පිළිතුරු එලෙසම පවතී.

For teachers, parents and independent learners

Teachers can use our website to teach, plan and prepare their own lessons, and find practice worksheets and term-test papers. Children and adults can study independently, complete activities and build confidence for examinations. Parents can guide practice at home.

ගුරුවරුන්ට පාඩම් සැලසුම් කර ඉගැන්වීමටත්, දරුවන්ට හා වැඩිහිටියන්ට තනිව පුහුණු වී විභාගයට සූදානම් වීමටත් මෙම වෙබ් අඩවිය භාවිත කළ හැකිය. දෙමාපියන්ට නිවසේදී දරුවන්ට උදව් කළ හැකිය.

Download the clearly labelled free worksheets and papers. Released free sample worksheet answers stay free. Extra worksheets and separate paper guides may carry charges when listed; confirm coverage, availability, charges and delivery before payment.

ගුරුවරුන්ට පාඩම් සැලසුම් කිරීමටත්, දරුවන්ට හා වැඩිහිටියන්ට ස්වයං අධ්‍යයනය සහ විභාග පුහුණුව සඳහාත් මෙම වෙබ් අඩවිය භාවිත කළ හැක.